Refund policy

At Molly Vella, we want every order to feel like the right choice. If something doesn’t quite work for you, we’re here to make the return process straightforward, transparent, and easy to follow.

Return Window

Eligible items may be returned within 30 days from the date your order is marked as delivered.

To be accepted, returned items must:

Be unworn, unused, and unwashed.
Remain in their original condition.
Have all original tags attached.
Include the original packaging whenever possible.
Be free from makeup, perfume, stains, odors, pet hair, or other signs of use.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For hygiene and product-safety reasons, certain items are not eligible for return, including:

Bodysuits
Swimwear without the original hygiene liner
Underwear and intimate apparel
Bras and shapewear
Earrings and selected accessories
Gift cards
Personalized or customized products
Final Sale or Clearance items
Items damaged through improper use or normal wear

How to Request a Return

Please contact our Customer Support team before sending any merchandise back.

Email: vip@mollyvella.com

Please include:

Your order number
The item(s) you would like to return
The reason for the return
Photos if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we’ll provide the appropriate return instructions and return address.

Please do not send merchandise back without return authorization. Unauthorized returns may not be accepted.

Return Shipping

For returns that are not the result of an error on our part, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a shipping service that provides tracking. Molly Vella cannot be responsible for return packages that are lost, stolen, or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
Clear photos of the item
A photo of the shipping label
Photos of the packaging when applicable
A brief description of the issue

After reviewing the information, our team will determine the appropriate solution, which may include a replacement or refund.

Refunds

Once your approved return has been received and inspected, we’ll notify you of the return status.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Please remember that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Order Cancellation

If you need to cancel an order, please contact us within 12 hours of placing your order.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible.

Cancellation Email: vip@mollyvella.com

Undeliverable or Refused Packages

A package may be returned to us if it is refused, left unclaimed, or sent to an incorrect address provided by the customer.

If the package needs to be shipped again, additional shipping or handling charges may apply. Where applicable, these costs may be deducted from the refundable amount.

Important Return Address Notice

Molly Vella
1301 Dogwood Ln
Atlanta, GA 30349
United States

Business Address Only — Not a Return Address

Please do not send returns to this address unless our Customer Support team specifically instructs you to do so.

Contact Us

Molly Vella Customer Support

Email: vip@mollyvella.com

We typically respond within 24–48 business hours and are happy to assist with returns, refunds, damaged items, or order-related questions.

🌷 A Little Note From Molly Vella

Not every piece becomes the one, and that’s perfectly okay.

Thank you for letting Molly Vella be part of your style journey. We hope every order brings you something that feels beautiful, comfortable, and uniquely yours.

Here’s to finding the pieces that make you feel effortlessly confident — and loving every look along the way. ✨